Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. Customers will be notified of any significant delays.
Shipping Methods and Delivery Times
We offer standard shipping through trusted carriers. Estimated delivery times are provided at checkout and may vary depending on destination, carrier performance, weather conditions, and other factors beyond our control.
Estimated delivery times begin once an order has been shipped, not when it is placed.
Shipping Rates
Shipping charges are calculated at checkout based on the order size, weight, and destination. Any applicable shipping fees will be displayed before the purchase is completed.
Order Tracking
Once an order has shipped, customers will receive a shipping confirmation email containing tracking information, if available.
Shipping Destinations
We currently ship within the United States. If international shipping is available, rates, delivery times, duties, taxes, and customs fees may vary by country and are the responsibility of the customer unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost, Stolen, or Damaged Packages
Once a package has been handed over to the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We will work with the carrier to assist in resolving the issue when possible.
Delivery Delays
We are not responsible for shipping delays caused by carriers, weather events, natural disasters, customs processing, or other circumstances beyond our control.
Contact Us
If you have any questions regarding shipping or your order status, please contact us at:
JD Krafts&Kreations
jdkraftskreations@gmail.com